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UTILIZATION OF
REPRODUCTIVE, MATERNAL AND CHILD
HEALTH SERVICES : THE PUBLIC AND PRIVATE
SECTOR ANALYSIS FOR JINJA AND KAMPALA DISTRICTS
1. INTRODUCTION
The Delivery of Improved Services
for Health Project aims at increasing use of reproductive,
maternal and child health services in order to
improve general health of the population in 12
out of the 45 districts in Uganda. These districts
which include Jinja, Kampala, Kamuli, Kasese,
Luwero, Masaka, Masindi Mbarara, Nakasongola,
Ntungamo, Rakai and Ssembabule account for about
20% of Uganda’s total population and host the
major urban centres in the country.
The DISH project began in 1994
and completed phase one in October 1999. The second
phase immediately followed and will end in September
2002. The project strategy is to improve quality
and increase quantity of services through in-service
training and supervision of service providers,
and training and supporting health unit management
systems to ensure sustainability of services.
At the same time, through behaviour change communications,
the project aims at improving health seeking behaviour
in order to increase use of the improved and increasingly
available reproductive, maternal and child health
services.
As a result of this strategy, the
DISH II project has five main components:
- Behaviour Change Communication – Implemented
by the John Hopkins Center for Communications
Programs and responsible for all behaviour
change activities;
- Clinical service training – implemented by
INTRAH and responsible for in-service training
and supervision of service providers;
- Health Management and Quality Assurance- Implemented
by Management Science for Health and Responsible
for improving management and increasing sustainability
of the district health systems;
- Monitoring and Evaluation – Implemented by
the JHUCCP and responsible for monitoring
and evaluation of the DISH II project; and
- Management – Under the JHUCCP and responsible
for overall management of the project.
1.1
Monitoring DISH II Project
The DISH project has a set of indicators
to monitor trends in use of reproductive, maternal
and child health services. Among the key indicators
are:
Use of Family Planning services-
measured by Couple-Year-Protection (CYP); number
of antenatal care clients; number of institutional
deliveries; Child DPT3 immunisations and Vitamin
A supplementation. These indicators are compiled
from monthly health unit Health Management Information
System (HMIS) reports from the project area. However,
because of data collection limitation, the project
collects data from 80 sentinel sites to ensure
similar reporting coverage every month. All the
sentinel sites are either Government or NGO facilities,
none is a private-for-profit facility.
1.2
Trends reported from the 80 sites
Through its sentinel surveillance
system, the DISH II project observed declining
trends in use of services, particularly beginning
from the end of 1998. Figure 1 below shows this
decline.
The declining trends raised concern,
leading to several possible explanations including:
- That there was a general decline in use of
services
- That the data from the facilities may be inaccurate
- That clients are shifting from public to private
sector sources of reproductive, maternal and
child health services.

- Also, that the sentinel sites may have lost
clients to other newly established public
sector facilities.
Available data and information
was explored to investigate these explanations.
At the preliminary stages of this investigation
the following consensus emerged.
Evidence from the 1999 DISH evaluation
survey did not support the likelihood of declining
use of services. For instance, this survey that
covered all DISH districts except Kasese found
increased use of family planning services - Contraceptive
Prevalence (CPR) had increased from 19% in 1997
to 21% in 1999. It also found no decline in use
of antenatal or delivery services. The percentage
of mothers attending antenatal services increased
from 90% to 93% while the percentage delivering
from health units from 50% to 53%.
On accuracy of the data, a random
spot check to reconcile information in daily registers
against information reported on the monthly HMIS
forms was conducted to validate accuracy of monthly
data from health facilities. This exercise found
monthly reported data consistent with records
in the facilities’ daily registers.
Regarding the shift from government
to the private sector, data from the 1999 DES
presented supportive evidence. It showed that
in the DISH districts, the percentage of clients
seeking family planning from the private sector
had increased from 39% in 1997 to 45% in 1999.
In contrast, the percentage seeking from government
decreased from 39% to 34%, as Figure 2 shows.
Data on child health care seeking
patterns showed more spectacularly this increased
preference for the private sector over the government
sector. Children care takers were more likely
to seek child treatment for fever or cough from
private/NGO facilities rather then from Government
(see Figure 3)


Figures 2 and 3 strongly suggest
that there is a shift from the Government sector
to the private sector.
The suggestions mentioned above
warranted further investigations; more evidence
was needed to confirm the shift from the private
to the public sector.. For example, besides population
based data that would best show this trend, supplementary
information confirming an increased client load
in the private sector would further provide evidence
of the increased role of the private sector. In
addition, a match between the timing and magnitude
of the decline in the public sector with the increase
in private sector client would confirm that clients
were shifting from the former to the latter.
In pursuit of further evidence,
while waiting for population level survey results
from the 2000 Uganda Demographic and Health Survey
that would best examine the shifting, the DISH
project commissioned a Private Sector Study (PSS)
The findings of this (PSS) study
constitute the rest of the report. Subsequent
sections present the objectives, methodologies,
major findings and recommendations of the PSS
study.
1.3
The Private Sector Study
1.3.1
Objectives
The Private Sector Study had four
main aims:
- To provide complementary evidence on the shifting
from the public to the private sector;
- To establish reasons for this shift
- To compile client recommendations on how services
may be improved to attract more clients.
- To make recommendations on the way forward
regarding interventions to increase use of
reproductive, maternal and child health services.
1.3.2
Methodology
This study used two different methodologies,
namely, 1) comparing public versus private sector
trends of service utilisation indicators and 2)
conducting a facility-level private sector survey.
1.3.2.1 Comparison of service
statistics between public sector (including DISH
sentinel facilities) and private sector instituions..
In this phase, family planning,
antenatal and delivery services statistics from
the DISH sentinel sites for the period 1997 to
2000 were compared with those from other institutions
providing reproductive, maternal and child health
services. These included Mokono district - a non-DISH
district; Mengo Hospital – a major NGO hospital
in the capital city (Kampala); Uganda Private
Midwife Association (UPMA) – an umbrella organization
for private-for-profit midwives; and the Commercial
Marketing Strategies (CMS) project.
DISH sites, Mukono district and
Mengo hospital represent the more formal health
care system referred to as public in this report,
while UPMA and CMS represent the less formal and
private-for-profit sector. This report compared
the above-specified public and private sector
service utilization trends.
1.3.2.2 Facility-based Private
Sector Survey
i. Facility listing and Interviews
The next phase involved a survey
of private facilities. First in this phase, all
private sector facilities and drug shops in the
selected areas, namely, Jinja district and Kawempe
and Makindye divisions of Kampala were listed,
noting those that provided reproductive services.
A short questionnaire was administered to those
providing reproductive health. This questionnaire
covered reproductive health services offered and
year when this service was introduced; the client
load trends between 1997 and 2000; the staffing
and whether any staff had received DISH training
or training in reproductive health provided by
other institutions.
ii. Client Exit-Interviews and
Focus Group Discussions (FGDs)
Secondly, under the Private Facility
survey, clients seeking reproductive, maternal
and child health services in selected private
facilities responded to a Facility-exit interview
administered by a trained interviewer. Facilities
were selected based on Family Planning client
load to ensure at least one interview per day
at a facility. This criterion, using twenty four
interviewers for 10 days would result into at
least 240 respondents. In addition, because some
facilities had records while others had no record,
the sample was designed to equally cover either
group of these facilities. Hence in Kampala each
of the 20 enumerators spent 5 days at one of the
20 highest volume facilities with records, and
5 days at the 20 highest volume (based on estimates)
facilities without records. In Jinja, because
of low volumes the each of the four enumerators
covered one facility for 10 days.
During the same period of the
exit interviews, Focus Group Discussions (FGDs)
were conducted for clients who had purchased family
planning supplies from either drug shops or private
clinics during the month preceding the survey.
To trace FGD participants, facilities had kept
a list of all clients willing to participate in
our study. FGD participants were selected from
these lists.
Both the structured questionnaire
and FGD included questions on sources of services,
opinion about quality of services at the different
sources, shifting from public to private sources,
and reasons for shifting. Respondents were also
asked to recommend ways to improve services in
the Government, NGO and private sector.
The two methodologies described
above examined evidence of a shift from public
to private sector, the reasons for this shift
and recommendations to improve the reproductive,
maternal and child health services at Government,
NGO and private facilities. Based on this evidence
this study made recommendations for the way forward
regarding interventions to improve reproductive,
maternal and child health status.
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